Our goal is to provide reliable and efficient shipping services for all customers. We currently serve clients across Europe and are committed to ensuring a smooth and transparent delivery process from order placement to final receipt.
1、Unsupported Shipping Regions
Standard Shipping Reference:
|
Order Amount |
Standard Shipping Fee |
Notes |
|---|---|---|
|
< €80 |
€7.90 |
Standard Registered Mail / Economy Parcel |
|
>=€80 |
FREE SHIPPING |
free |
|
Express |
€15.00 – €25.00 |
DHL Express / UPS Express |
All shipping rates above are listed in EUR. If you check out in another currency, shipping rates are manually calculated and converted to your selected currency by our team before order confirmation.
Additional surcharges may apply for remote areas. You will be notified before completing your order.
The actual shipping cost will be shown on the checkout page and shall prevail.
Once an order is placed through our website and payment is successfully completed, it will enter our order processing system. Orders are typically processed within 5–7 business days (Monday–Friday, excluding public holidays). During this time, products are prepared, packed, and scheduled for dispatch.
If any item in your order is temporarily out of stock, we will contact you promptly via email to discuss alternative solutions or updated timelines.
After an order has been shipped, the estimated delivery time is 7–15 business days (Standard) , depending on the destination country and the selected logistics service.
Please note that all delivery times are estimates only and cannot be guaranteed, as international shipping may be affected by customs clearance procedures or other external factors.
Delivery times may be influenced by factors beyond our control, including:
Distance between the destination and our dispatch warehouse
Customs inspections and clearance delays
Local postal regulations or strikes
Unforeseen circumstances such as natural disasters, pandemics, or transportation disruptions
Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to you. Tracking details can also be accessed through your account dashboard.
Customers may check their order status by entering their order number along with the associated email address or phone number on the Order Tracking Page.
If more than 48 hours have passed since receiving the shipping notification and the tracking information shows no movement, please contact us at 18533093779@163.com.
All international shipments are sent on a Delivered Duty Unpaid (DDU) basis. We do not collect VAT, import taxes, or customs duties at the time of purchase.
Any applicable VAT, import taxes, or customs fees imposed by the destination country are the sole responsibility of the recipient.s regulations vary by country — we recommend contacting your local customs authority for further information prior to placing an order.
We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page. Your continued use of the website after changes are posted constitutes acceptance.
Questions about shipping? Contact us at:
AESTRA BIOTEC CO., LIMITED
Email: 18533093779@163.com
ROOM S009, 2/F, THE CAPITAL
61-65 CHATHAM ROAD SOUTH
TSIM SHA TSUI, KOWLOON
HONG KONG