This Privacy Policy describes how AESTRA BIOTEC CO., LIMITED ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
When you register and use our membership program, we will collect your name, email address, phone number, birth date and delivery address.
AESTRA BIOTEC CO., LIMITED is the data controller responsible for your personal data.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Membership Consent
If you are a member of our store, you acknowledge and consent that:
We may share your personal information across all associated stores within the AESTRA BIOTEC CO., LIMITED network to enable cross may use your personal information to send you emails regarding changes to your membership level, birthday greetings, points, rewards, benefits, redemption program and other membership service-related matters.
We may use your data for marketing and promotional purposes, for example, targeted advertising and personalized recommendations based on your membership data and shopping behavior.
We may use your data for retargeting advertising purposes, which may involve sharing your data with third parties for advanced data analysis and personalized advertisement campaign execution.
We may share your data to Shoplazza for data analysis, such as for marketing strategies and operational recommendations.
Cross-Store Data Sharing Notice
By registering as a member, you explicitly consent to your personal data being shared among all stores within the AESTRA BIOTEC CO., LIMITED network for the purpose of enabling cross-store membership benefits. You may withdraw this consent at any time by contacting us, but doing so may affect your ability to enjoy cross-store membership privileges.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at 18533093779@163.com or mailing us at:
AESTRA BIOTEC CO., LIMITED
ROOM S239, 2/F, THE CAPITAL
61-65 CHATHAM ROAD SOUTH
TSIM SHA TSUI, KOWLOON
HONG KONG
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shoplazza Corp. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shoplazza's data storage, databases and the general Shoplazza application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shoplazza stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shoplazza's Terms of Service () or Privacy Statement ().
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
International Transfers
As our business is based in Hong Kong, your personal data may be transferred to, stored in, and processed in Hong Kong or other jurisdictions outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, including entering into Standard Contractual Clauses (SCCs) adopted by the European Commission, where required by applicable law.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. For membership data, we retain it until you close your account or for 3 years after your last activity, whichever comes first.
Here is a list of cookies that we use. We've listed them here so that you can choose if you want to opt-out of cookies or not.
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Cookie Name |
Duration |
Purpose |
|---|---|---|
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|
Sessional |
Allows Shoplazza to store information about your session (referrer, landing page, etc.) |
|
|
30 min from last visit |
Used by our website provider's internal stats tracker to record the number of visits |
|
|
Expires midnight (next day) |
Counts the number of visits to a store by a single customer |
|
|
2 weeks |
Stores information about the contents of your cart |
|
|
Sessional |
Session identifier |
|
|
Indefinite |
Determines if current visitor has access (password-protected shops) |
Note: If you use additional analytics/marketing tools (e.g., Google Analytics, Facebook Pixel, TikTok Pixel), please add corresponding cookie entries here.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you of the changes by contacting the email provided in your account, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
You agree to provide current, complete and accurate account information and agree to promptly update your account information, so that we can contact you as needed.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at 18533093779@163.com or by mail at:
AESTRA BIOTEC CO., LIMITED
ROOM S009, 2/F, THE CAPITAL
61-65 CHATHAM ROAD SOUTH
TSIM SHA TSUI, KOWLOON
HONG KONG