Within 30 Days - You must return your product within 30 days of the product being purchased: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Customers may cancel their order within 24 hours after placing the order. We normally process orders within 1‑2 business days. Your order can be cancelled if your cancellation request is submitted within the permitted cancellation window and before the order has been shipped. Once the order has been dispatched, order cancellation will no longer be available and you will need to follow our return procedure instead.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3‑10 business days. Actual arrival time depends on your bank or payment provider.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@aesthehub.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with eligible proof of photos and send your item to: Room 2306‑5, Building 2, Comprehensive Office Building, Shijiazhuang Comprehensive Bonded Zone, Zhengding Area, China (Hebei) Pilot Free Trade Zone
To return your product, you should mail your product to: Room 2306‑5, Building 2, Comprehensive Office Building, Shijiazhuang Comprehensive Bonded Zone, Zhengding Area, China (Hebei) Pilot Free Trade Zone
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You can review the most current version of the Return & Refund Policy at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.
For support inquiries, please contact: support@aesthehub.com